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Privacy Policy

Last updated: May 12, 2026

Last updated: January 2025

CryptoExchange Pro ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we handle it.

1. Information We Collect

We collect information you provide directly when you create an account, complete identity verification, initiate trades, or contact our support team. This may include:

  • Full name, email address, and phone number
  • Government-issued identity documents (for KYC verification)
  • Facial biometric data (where required for identity verification)
  • Payment method details and transaction history
  • Device information, IP address, and browser type

2. How We Use Your Information

  • To verify your identity and prevent fraud and money laundering
  • To process trades, exchanges, and related notifications
  • To comply with legal obligations including AML/KYC regulations
  • To respond to support enquiries and resolve disputes
  • To improve our services and personalise your experience
  • To send service announcements and, with your consent, promotional communications

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data on the following legal grounds: contractual necessity, legal obligation, legitimate interests, and consent (where applicable).

4. Information Sharing

We do not sell your personal information. We may share data with:

  • Identity verification partners (for KYC processing)
  • Law enforcement or regulators where legally required
  • Service providers under strict confidentiality agreements

5. Data Retention

We retain your personal data for as long as your account is active and for a minimum of five (5) years after account closure, as required by AML regulations.

6. Data Security

We use AES-256 encryption, two-factor authentication, and regular third-party security audits to protect your data. Despite these measures, no internet transmission is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact our Data Protection Officer at privacy@CryptoExchange Pro.com.

8. Cookies

We use cookies to enhance your experience. See our Cookie Policy for full details.

9. Changes to This Policy

We may update this policy periodically. We will notify you of material changes via email or a prominent notice on our platform.