We are here to help. Whether you have a question about a trade, need account assistance, or just want to send us feedback — our team is available 24 hours a day, 7 days a week.
For general enquiries, account issues, and trading help:
If you have an active trade dispute that cannot be resolved between the two parties, please escalate it through the trade page inside your dashboard. Our trained arbitration team will review the case and reach a decision within 24 hours.
For AML, KYC, or legal enquiries:
To exercise your data rights (access, correction, deletion) under GDPR or other applicable regulations:
For business development, affiliate programmes, or partnership enquiries:
If you have discovered a security vulnerability, please report it responsibly to our security team. We operate a responsible disclosure programme.
Our platform operates 24/7. Customer support is available around the clock. For complex compliance matters, our business hours are Monday–Friday, 09:00–18:00 UTC.
You can also reach us and stay updated through our official social media channels. Be cautious of impersonators — we will never ask for your password or private keys through social media.